Your privacy is our priority at vcity99. This document transparently explains how we collect, use, store, and protect your personal data as a member of our platform. All vcity99 data management practices are in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Vcity99 ("we", "our platform") is fully committed to protecting the privacy and personal data of every member who uses vcity99.bet. This Privacy Policy has been drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and transparently explains all aspects of how we manage your personal data.
This policy applies to all individuals who access, register for, or use any service offered by vcity99, including the web platform at vcity99.bet, all online games such as live casino, slots, table games, football Sports Betting, badminton, e-sports, and lottery, as well as all related communication channels including email and customer support services.
By registering for or using the vcity99 platform, you give your express and informed consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Vcity99 is the data controller responsible for ensuring that all data collected is processed lawfully, fairly, and transparently. We do not sell, rent, or transfer your personal data to any third party for marketing purposes without your consent.
Vcity99 collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data categories we may collect:
| Data Category | Example Information | Status |
|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth | Mandatory |
| Contact Information | Malaysian phone number, email address, full address | Mandatory |
| Financial Data | EWallet account information (Touch 'n Go, GrabPay), transaction records in MYR | Mandatory |
| Gaming Activity Data | Betting history, games played, wins and losses | Auto |
| Technical Data | IP address, device type, operating system, web browser | Auto |
| Verification Information (KYC) | MyKad copy, bank statement, verification selfie | Upon Request |
| Preferences & Settings | Language settings, favourite game types, self-imposed limits | Preferences |
Vcity99 practises data minimisation — we only collect information that is strictly necessary to provide our services to you. We do not collect data that is excessive or irrelevant to the operation of our platform.
Vcity99 collects your personal data through various lawful and transparent means:
Personal data collected by vcity99 is used solely for the legitimate purposes set out below. We will not use your data for any other purpose without first obtaining your fresh consent:
All personal data processing at vcity99 rests on a valid legal basis — whether your consent, the fulfilment of a service contract, vcity99's legitimate interests, or a legal obligation that must be complied with.
Vcity99 does not sell, rent, or trade your personal data to any third party. However, in certain limited situations, your data may be shared with the following parties:
Where data needs to be transferred outside Malaysia, vcity99 will ensure adequate protections are in place through recognised data transfer mechanisms, including standard contractual clauses and adequacy assessments of the recipient country.
Vcity99 takes the security of your personal data extremely seriously. The following are the technical and organisational measures we have put in place to protect your data:
Vcity99 retains your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes set out in this Privacy Policy. Specifically:
Vcity99 uses cookies and similar technologies to enhance the user experience, analyse platform traffic, and support certain functions. The following are the types of cookies used:
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the vcity99 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by vcity99:
To exercise any of the rights listed above, you may contact the vcity99 data protection team by email at privacy@vcity99.bet or via 24/7 Live Chat. We will respond to your request within 30 working days from the date of receipt of a complete and valid request.
The right to erasure does not apply to data that must be retained to fulfil legal obligations — such as financial record-keeping requirements under Malaysian law — or data required to defend potential legal claims.
The vcity99 platform is exclusively for individuals aged 18 years and above. vcity99 does not knowingly collect, process, or store any personal data from individuals under the age of 18.
Should vcity99 discover that personal data of a minor has been collected without valid knowledge or consent, we will take immediate steps to delete that data and close the account in question. Any account suspected of being registered by an underage individual will be suspended immediately pending investigation.
If you discover that a child or dependent under the age of 18 has accessed or registered on the vcity99 platform, please contact us immediately at support@vcity99.bet. We will process the data deletion request with the highest priority.
The vcity99 platform may contain links to third-party platforms in certain contexts, such as payment portals and banking sites. Please note that vcity99's Privacy Policy does not apply to those third-party platforms.
Each third-party platform operates under its own privacy policy, independently of vcity99. We are not responsible for the privacy practices or content of third-party platforms. We encourage you to read and understand the privacy policy of every third-party platform you visit.
This includes internet banking portals such as Maybank2u and CIMB Clicks, eWallet applications such as Touch 'n Go and GrabPay, and any other third-party platforms that may be loaded while you are using vcity99.
Vcity99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or improvements to the services we offer.
Any material amendments to this Privacy Policy will be communicated to you through:
Continued use of the vcity99 platform after any amendments take effect will be deemed your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw your balance before the effective date.
Vcity99 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and Malaysia's PDPA 2010. For any enquiries, complaints, or requests relating to your personal data, please reach us through the following channels:
We take every privacy-related enquiry and complaint seriously. vcity99's Data Protection team will review each case thoroughly and provide a meaningful response within the stipulated timeframe. Your privacy is not merely a legal obligation to us — it is a moral responsibility we uphold with full dedication.
Privacy Commitment
Every security and privacy measure we implement is a testament to vcity99's commitment to earning and maintaining the trust of every one of our Malaysian members.
Your Data Is Safe With Us
Vcity99 protects your personal data to the highest security standards. Register for free, deposit from as little as RM 10 via your Malaysian eWallet, and enjoy Live Casino, Sports Betting, slots, and lottery safely and securely.
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